Customer Service

Most Asked Questions

What is my username? Your email address is your username. If you have multiple email accounts, you may have registered for Tufts Catnip with a different email address.

My username and/or password is not working. Passwords from the old Tufts Catnip website will not work on the new website. Either Log In at the top of the page or reset your password. If you have multiple email accounts, be sure you are using the email address Tufts Catnip has on file.

How do I unsubscribe or change my email preferences? Tufts Catnip offers a few options for the types of emails you will receive. To review and make changes click here.

How do I activate my online access? Paid subscribers to Tufts Catnip are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues.

To access the articles and issues, log in using the link in the upper right corner of any page and enter the email address you used to create your Practical Sailor online account. This is the email account where you receive emails from Practical Sailor.

If this is the first time you are logging into the new site you will need to reset your password.

If you do not have an online account and do not receive Tufts Catnip’s free e-newsletter, signup here. This will help us activate your access to the subscriber-only content.

If you followed the above steps are still having difficulty, contact customer service.

I forgot my password. Please click the Reset Password link at the top of the page. You will need to enter the contact email you have supplied to us.

When does my subscription expire? Click here and fill in the required information. Click the “submit” button to proceed. You will find your subscription information on the next page.

When will I receive my first issue? Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service.

Did you receive my payment? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.

How do I cancel my subscription? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”

When should I receive my book(s) or other product orders? Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service.

How do I access my eBook? You can access your purchased eBook(s) by logging into your account using the link in the upper right corner of any page. Then click on My Account. Your eBook can be found in the Downloads section.

How do I pay my bill on line? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”

How do I renew online? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”

How do I review my existing gift orders? Please click here and fill in the required information. Click the “submit” button to proceed. All details regarding your gift subscriptions should be here.

How do change my address? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”

How do I report a missing or damaged issue? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”

Where can I buy additional products?
Additional products are available online at Tufts Catnip

How long does it take to get my first issue?
Print subscriptions usually take about 4-6 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.

What do I do if my issue arrived damaged?
If your issue arrives damaged and you have a standard sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can contact Customer Service to report the problem. Click here.

Why did I receive a bill before my first issue?
Sometimes our invoices move faster through the mail than our issues. Please feel free to wait for and enjoy your first issue before considering payment of your subscription.

Do you share my name and address with other companies?
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:
Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854
Please be sure to include your current mailing label.
We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.

How do I cancel my subscription?
You may cancel your subscription by clicking here or by mailing your request to
Tufts Catnip
P.O. Box 8535
Big Sandy, TX 75755-8535.
We will promptly stop your service and issue a refund for any un-mailed copies. If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.

How do I contact the Editorial Department?
Tufts Catnip
Editorial Office
535 Connecticut Ave
Norwalk, CT 06854
Email Editor

What is the Subscription Department address?
Tufts Catnip
P.O. Box 8535
Big Sandy, TX 75755-8535

I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service.